PRIVACY POLICY

Last updated: Friday 24th July 2026

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This Privacy Policy explains how That’ll Be Menopause collects, uses, stores and protects your personal information when you visit our website, contact us, sign up to our mailing list, book an event, join a support group, or interact with our community.

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We believe in real talk, real support, and keeping your personal information safe — because trust matters.

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1. Who we are

That’ll Be Menopause provides menopause education, community support, events, talks, resources and local support spaces for people experiencing menopause, as well as those supporting them.

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For privacy questions, contact:

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Name: Sammy / That’ll Be The Menopause
Email: hello@thatllbemenopause.com
Location: North East England, UK

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2. What personal information we collect

We may collect the following information when you use our website or services:

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• Your name

• Your email address

• Your phone number, if you choose to provide it

• Your location or postcode area, if relevant to local groups or events

• Messages you send through contact forms or email

• Event booking details

• Payment or ticket information, where relevant

• Mailing list preferences

• Feedback, survey responses or testimonials you choose to provide

• Basic website usage information, such as pages visited and how people use the site

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We may also receive limited information through third-party platforms we use, such as Wix, Ticket Tailor, payment providers, email marketing platforms, social media platforms or booking tools.

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3. Sensitive information

Because our work relates to menopause, wellbeing and health, you may choose to share personal or sensitive information with us.

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Please only share what you feel comfortable sharing.

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We do not ask for detailed medical records, and we do not provide diagnosis, prescribing or medical treatment. Any information shared in support spaces, emails or forms is treated with care and respect.

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Where health-related information is shared, we only use it for the purpose you provided it for, such as responding to your enquiry, supporting your participation in a group, or understanding how best to signpost you.

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4. How we use your information

We use your personal information to:

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• Respond to enquiries

• Send newsletters or updates, where you have signed up

• Manage event bookings and attendance

• Provide information about local support groups, workshops or community activities

• Share updates about That’ll Be Menopause

• Improve the website and services

• Keep our community spaces safe and well-managed

• Manage feedback, testimonials or press/media enquiries

• Meet legal, safeguarding or administrative responsibilities

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We will not sell your personal information. Absolutely not. Your data is not confetti.

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5. Our lawful reasons for using your information

Under UK data protection law, we need a lawful reason to use your personal information.

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Depending on the situation, we may rely on:

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• Consent — for example, when you sign up to receive newsletters or marketing emails.

• Contract — for example, when you book onto an event or request a service.

• Legitimate interests — for example, to respond to enquiries, manage our community, improve services, or keep records of communication.

• Legal obligation — where we need to keep information for tax, accounting, safeguarding or legal reasons.

• Vital interests — in rare cases, if we believe someone is at immediate risk of serious harm.​

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6. Mailing list and marketing

If you sign up to our mailing list, we may send you updates, resources, events, news and information connected to That’ll Be Menopause.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

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We will not add you to our mailing list just because you contacted us or attended an event, unless you have clearly chosen to sign up.

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7. Events and support groups

When you book or attend an event, we may collect information needed to manage your booking, attendance, accessibility needs, communications and safety.

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If an event is booked through a third-party platform such as Ticket Tailor, that platform may also process your personal information according to its own privacy policy.

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At in-person support groups, confidentiality matters. We ask attendees not to share other people’s stories outside the group without permission.

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8. Sharing your information

We only share personal information where necessary.

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This may include sharing information with:

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• Website hosting providers, such as Wix

• Ticketing or booking platforms

• Email marketing platforms

• Payment processors

• Professional advisers, such as accountants or legal advisers

• Safeguarding, emergency or legal authorities, where required

• Service providers who help us run the website, events or community

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We only share what is needed, and we expect service providers to handle personal information securely.

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9. Payments

If you pay for an event, service or product, your payment will usually be processed by a secure third-party payment provider.

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We do not store full card details on our website.

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10. Cookies and website analytics

Our website may use cookies and similar technologies to make the site work properly, understand how visitors use it, improve performance, and support marketing or social media features.

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You can usually manage cookies through your browser settings or through the cookie banner on the website, where available.

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For more detail, please see our separate Cookie Policy if one is provided.

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11. How long we keep your information

We only keep personal information for as long as needed.

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As a guide:

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• Enquiry emails may be kept for up to 2 years

• Mailing list data is kept until you unsubscribe or ask us to delete it

• Event booking records may be kept for up to 6 years for accounting or legal reasons

• Feedback or testimonials are kept until you withdraw permission or ask us to remove them, where possible

• Safeguarding-related records may be kept for longer where necessary

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We may delete information sooner when it is no longer needed.

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12. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

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This may include password protection, secure platforms, restricted access, careful handling of sensitive information, and using reputable third-party providers.

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That said, no website or online system can be guaranteed 100% secure. If we ever become aware of a serious data issue affecting your rights or privacy, we will take appropriate action.

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13. Your rights

You have rights over your personal information.

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You can ask us to:

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• Tell you what personal information we hold about you

• Correct inaccurate information

• Delete your information, where appropriate

• Restrict how we use your information

• Object to certain uses of your information

• Withdraw consent, where we rely on consent

• Request a copy of your information

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To make a request, contact us at:

hello@thatllbemenopause.com

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We may need to confirm your identity before responding.

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14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to put things right.

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You also have the right to complain to the UK Information Commissioner’s Office, known as the ICO.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113​